Q: Patti, I wanted to let you know that my latest jar of Revitalizing Eye Cream had a huge air bubble in it. Once the level of the cream had gotten below the threads of the jar I discovered a large void. This resulted in the jar being roughly half full. Where’d the rest of my cream go?
A: Ah yes. The air bubbles are due to the fact that the jar is angled which doesn’t allow for uniform filling. As a result, we overfill the jars by at least 2 grams. The product is filled by weight not volume. So your 15 ml Eye Cream jar has at least 17 grams of product in it.