Ask Patti - A Natural Way to Ageless Beauty

Air Bubbles

Monday, July 1, 2013 1:00:38 PM America/New_York

Q: Patti, I wanted to let you know that my latest jar of Revitalizing Eye Cream had a huge air bubble in it.  Once the level of the cream had gotten below the threads of the jar I discovered a large void.  This resulted in the jar being roughly half full.  Where’d the rest of my cream go?

A:  Ah yes.  The air bubbles are due to the fact that the jar is angled which doesn’t allow for uniform filling.  As a result, we overfill the jars by at least 2 grams.  The product is filled by weight not volume.  So your 15 ml Eye Cream jar has at least 17 grams of product in it. 

XOX,

Patti

Ask Patti - A Natural Way to Ageless Beauty

Case Of The Missing Eye Cream?

Thursday, May 16, 2013 6:24:22 PM America/New_York

Q: Patti, I just got my Eye Cream and there is an air pocket in the jar. Where’d the rest of my cream go?

A: Please rest assured that you have received the correct amount of product promised – actually, we sent you a bit more, as we fill our jars based on weight not volume!

Unfortunately because of the chemistry of our formula, air bubbles are hard to avoid in the packaging process. The air pocket does not mean you received less cream, it’s just the way the product fills and settles in the jar.  

So put your worries at ease, and enjoy your clear skin with a clear head.

XOX,

Patti

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